Frequently Asked Questions

Our store accepts the following forms of payment: Visa, Visa Electron, MasterCard, Maestro and PayPal.

If a payment has been declined due to unknown reason, we suggest trying another payment method, however, if such is unavailable, please contact us. We remind you that a payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment.

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

To apply a discount code or gift card code to your order, please enter your code into the discount code field at checkout and click apply.

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including delivery address, once it’s submitted. However, the address can be changed by notifying the courier who will call you on the delivery date to coordinate the address and time of arrival.

Usually your order should reach you within 1-8 business days after receiving payment and processing your order. If you still haven't received your order after 14 business days, please contact our customer service for assistance.

We ship our products to Europe and many international locations. Please check delivery information here.